Jenisa Florist & Gifts respects your privacy. This policy explains what personal information we collect when you use this website or place an order with us, how we use it, and the choices available to you, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Overview
This policy applies to information collected through our website, over the phone, and in person at 150 Byng Street, Orange, NSW 2800. By using our website or placing an order, you agree to the collection and use of information as described here.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address and delivery/billing address
- Recipient details for orders placed on someone else's behalf
- Payment information, processed securely through our payment provider(s)
- Details you provide through our contact form, such as your enquiry or order preferences
- General website usage data (such as pages visited) collected automatically via cookies — see our Cookies Policy
3. How We Use It
We use the information we collect to:
- Process, prepare and deliver your orders
- Respond to enquiries and provide customer support
- Send order updates, receipts and, where you've agreed, occasional promotional updates
- Improve our website, products and services
- Meet our legal and accounting obligations
5. Storage & Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Payment details are processed by secure, PCI-compliant third-party payment providers and are not stored on our own systems.
7. Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
8. Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.
10. Contact Us
For any privacy-related questions, contact us via our contact page, by phone on (02) 6362 8475, or by mail to 150 Byng Street, Orange, NSW 2800.